1. PRODUCTION TIME & SHIPPING TIME
Orders are processed from Monday to Friday, and we will start to deliver your purchase within 17-21 business days.
Our working time: from Monday to Friday – Pacific Daylight Time, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
- Production Time: 3 – 5 business day
Because each of our items is made-to-order, the manufacturing period will be somewhat longer than usual. Please bear with us!
- Shipping Time
– United States: 14 ~ 16 business days
– Rest of World: 14 ~ 16 business days
At this time, we are unable to ship to military locations in the United States. We regret in advance for any difficulty this may cause.
The following is an estimation of total delivery times. We can only provide an estimate of delivery timeframes due to variables that frequently impact overseas shipments, such as holidays, customs, and weather delays.
|
Location |
Estimated Total Delivery Time |
| United States |
17 – 21 business days |
| Rest of World | 17 – 21 business days |
Note: Regardless of situations beyond our control, please allow for product delivery within a reasonable time frame that is acceptable to the circumstances. Regardless of situations beyond our control that influence delivery time, we do not make refunds.
2. SHIPPING FEE
| US | CA, AU, UK | Rest of World | |
| 1 item | $5.99 | $5.99 | $5.99 |
| From 2 items | Free Shipping | $5.99 | $5.99 |
3. ORDER TRACKING
When you place your order, you will receive a Purchase Confirmation Email confirming your Order and purchase information. If you want to cancel your order or change your order information, please cancel or change your information within 6 hours from the time you place your order. After 6 hours, we regret that we cannot cancel your order or change your order information anymore. When the production process is completed, you will receive a Shipping Confirmation email.
We’ll send you another Shipping Update email with your tracking number once your purchase has been delivered. Simply click on the supplied link to track your package.
For the first several days after receiving your Shipping Update email, tracking information may not be accessible. Because of package scanning, it will take several days. We assure you that this is typical and will not cause any delays in your delivery.
4. CONTACT US
